McCoy Landscape Group (“McCoy,” “we,” “us,” or “our”) operates the website at mccoylandscapegroup.com and provides hardscape design-build services across Oakville, Burlington, Mississauga, and Milton Region, Ontario. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or contacting us, you agree to the practices described here.
1. Information We Collect
We collect information you give us directly when you fill out a consultation request form, send us an email, or call our office. That information typically includes:
- Your name
- Phone number
- Email address
- Property city or service area
- Service interest, budget range, and timeline
- Any project details you choose to share with us
We also collect limited automatic information when you visit our website — such as your IP address, browser type, device type, referring page, and pages viewed — through standard web analytics (Google Analytics or similar). This helps us understand which pages are useful to homeowners researching hardscape projects.
2. How We Use Your Information
We use the information you provide to:
- Respond to your consultation request and follow up on your project
- Schedule on-site visits and prepare written estimates
- Communicate during the design and build process
- Send invoices and warranty documentation
- Improve our website and marketing
- Comply with legal and tax obligations
We do not sell, rent, or trade your personal information to third parties. We do not use your information for advertising outside of our own follow-up communications.
3. How We Share Information
We share your information only with trusted service providers who help us operate our business — for example:
- Our website hosting and analytics providers
- Our email and CRM platform for follow-ups
- Our accounting platform for invoicing
- Government agencies and our insurance carriers when required by law or contract
These providers are bound to use your information only to perform services for McCoy and to keep it confidential.
4. Cookies and Tracking
Our website may use cookies and similar technologies to remember your preferences and measure traffic. You can disable cookies in your browser settings — the website will still work, but some convenience features may be limited.
5. Data Retention
We retain consultation request and project records for as long as your project is active and for a reasonable period afterward to honor warranty obligations and meet our legal record-keeping requirements. After that, records are securely destroyed.
6. Your Rights (Canada / Ontario)
Under Canadian privacy law (PIPEDA) and Ontario provincial law, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (subject to our legal record-keeping obligations)
- Withdraw consent for marketing follow-ups at any time
To exercise any of these rights, email us at info@mccoylandscapegroup.com and we will respond within 30 days.
7. Security
We use reasonable physical, technical, and administrative measures to protect your information against loss, theft, and unauthorized access. No method of transmission or storage is perfectly secure, but we work to keep your information safe.
8. Children
Our services and website are intended for property owners and adults inquiring about hardscape projects. We do not knowingly collect personal information from children under 13.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “last updated” date. Material changes will be communicated by email when we have your contact information.
10. Contact
Questions about this Privacy Policy or how we handle your information? Reach out:
- Email: info@mccoylandscapegroup.com
- Phone: (416) 985-9771
- Service area: Oakville · Burlington · Mississauga · Milton, ON, Ontario, Canada